Frequently Asked Questions
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Products
Below are some common questions about our products
What are the benefits of our platinum cured silicone sex toys as compared to standard TPE?
Easy Maintenance and Cleaning:
Platinum-cured Silicone is non-porous, so unlike the vast majority of sex toys which are manufactured from cheaper TPE (Thermoplastic Elastomer), it will not harbour bacteria or mold. This makes silicone sex toys infinitely more hygienic and easier to clean.
It is phthalate free, hypoallergenic and odourless. It does not degrade or develop a foul smell like TPE materials.
Simply wash with soap and water, without the need for regular, meticulous powdering as required by TPE to prevent it from becoming tacky or sticky.
Skin-Like Texture:
The texture of silicone closely mimics the feel of human skin, offering a more realistic experience.
Temperature Sensitivity:
Silicone has a unique ability to adapt to body temperature. This feature enhances the user experience, providing a more natural and comfortable feel.
Unique construction:
Standard Male Masturbators typically weigh 700-750g, with some models weighing a staggering 800g-1kg. Our product weighs 500g, making it significantly more user-friendly.
Our unique modular design utilises a single casing, enabling your customers to enjoy different experiences ordering your personalised vagina, anus or mouth. This makes it more cost effective for them, while encouraging additional revenue building opportunities for you.
Product life span:
Platinum cured Silicone will last indefinitely if cared for properly, so no need to spend money on expensive replacements. TPE typically wears out after one to two years.
Orders & Payment
Below are some of are common questions about orders
Is payment dicreet?
Yes. Payments appear on your credit card statement as KC Ltd.
How quickly will I receive my order?
Orders are despatched using a 24 hour service within seven days of the receipt of your order.
How can I track my order?
You will receive an email with your tracking number once your order has been despatched.
Delivery & Returns
Below are some common questions about shipping, returns, and exchanges
Is delivery discreet?
Yes. All orders are shipped in fully discreet, unbranded packaging. Return address is detailed in the name of KC Ltd.
What if my product is damaged or faulty?
Please inspect your order upon reception. If you think the item is defective, damaged or if you have received the wrong item, please email us immediately on hello@himcognito.co.uk so that we can evaluate the issue and make it right.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging.
If your return request is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@himcognito.co.uk.
Read the full terms and conditions for more information.